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Independent Apartment Manager
2 weeks ago
We are seeking a highly capable and motivated individual to take full responsibility of an established, independent apartment motel in Surfers Paradise, Queensland.
The successful applicant will have operational autonomy to manage the property, a supportive owner, and a high-performing property with a strong reputation.
Key Responsibilities:- Operations & Guest Services:
Oversee all daily property operations; reception, housekeeping, maintenance, and customer service. Manage checkin/outs, guest relations, inquiries both in person and online. Resolve issues independently with a proactive, guest-first attitude.
- Ensure rooms and public areas are maintained to a high standard of cleanliness and presentation. Ensure compliance with and implement/amend checklists and procedures.
Work co-operatively and constructively with apartment owners, Body Corporate, and contractors. Recruit, train, schedule, and manage a small team (including casuals and contractors) across all departments.
- Maintain a professional, respectful team environment and lead by example. Monitor expenses and report regularly to off-site owners.
Adjust room rates based on dynamic pricing, occupancy, and market conditions. Process payroll and ensure accurate bookkeeping.
- Sales, Marketing & Community Engagement:
Respond promptly to guest reviews and enquiries.
- Maintenance & Property Oversight:
Prioritise and resolve all repairs and maintenance in a timely manner. Oversee preventative maintenance and coordinate with contractors when necessary.
- Qualifications & Attributes:
We are looking for someone with:
- A minimum 3-5 years' experience in hospitality or accommodation management.
Strong leadership, initiative, and guest-first attitude. Excellent admin and financial proficiency.
- A calm and practical approach to maintenance and on-call needs.
Flexibility to work weekends and public holidays. Australian work rights and valid driver's license.
Requirements:- Excellent communication skills.
- Ability to multitask and prioritise tasks.
- High level of organisational skills.
