Growth Catalyst

1 week ago

Melbourne, Victoria, Australia beBeeRenewal Full time $100,000 - $140,000
Drive Predictable Revenue and Growth

We're on a mission to empower businesses to reach their full potential by maximizing the value of their people.

This role is at the forefront of that mission, driving predictable revenue, reducing churn, and helping customers continue their journey of growth.

Key Responsibilities:
  • Lead the entire renewal cycle from first outreach through to agreement, ensuring contracts are retained and relationships strengthened
  • Work closely with cross-functional teams, including Customer Success, Sales, and Finance, to align strategies and keep customers on track
  • Negotiate renewal terms that benefit both our customers and our growth goals
  • Identify upsell potential, multi-year opportunities, and early signs of churn, taking proactive steps to address these challenges
  • Improve our playbook by refining how we renew and retain at scale, including process updates and escalation handling
  • Tackle challenges by stepping in when contract questions or negotiation hurdles arise and work towards resolution
  • Eliminate inefficiencies that slow us down or create friction for customers
  • Stay ahead of risk by actively tracking customer health and reporting issues before they become problems
Requirements:
  • You bring 2+ years of experience in renewals, account management, or contract management, ideally in a SaaS or subscription-based environment
  • Strong communication skills, confident navigating complex conversations with clarity and empathy
  • Skilled at negotiation and closing, with a track record of securing win-win outcomes
  • Driven by results, comfortable being measured on retention and revenue metrics
  • Organized, self-directed, and adaptable to shifting priorities in a fast-paced environment
  • Curious and collaborative, with a desire to constantly improve how we work and unlock value for our customers

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