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Financial Service Expert

2 weeks ago

Gympie, Australia beBeeService Part time $60,000 - $80,000
Customer Service Officer

This is a permanent, part-time position located in Gympie with a 40-hour fortnight roster.

About the Role

We are seeking an experienced Customer Service Officer to join our team. The successful candidate will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities
  • Provide face-to-face and phone support to customers
  • Explore customers' needs through in-depth conversations to help them achieve their financial goals
  • Support customers with digital literacy and online banking needs
  • Be the face of the branch and customer service, handling transactions, cash, queries, and paperwork while maintaining risk considerations
What You'll Bring
  • Experience in a customer service environment with the ability to achieve targets
  • Strong attention to detail to ensure secure, accurate transactions with a risk mindset
  • Confidence to communicate with new and existing customers face to face and over the phone
  • Eagerness to understand and communicate what makes us different
  • Drive for collaboration and teamwork
Our Community Banking Model

We operate on a shared revenue model based on profit-with-purpose, reinvesting profits into local initiatives and community growth. By joining us, you'll be part of a team focused on promoting local growth and nurturing meaningful relationships.

Benefits
  • Health and wellbeing support, including discounted gym memberships, private health insurance options, and an Employee Assistance Program (EAP) for you and your immediate family
  • Opportunity to advance through our corporate university
About Us

We are committed to a diverse and inclusive workforce and will provide adjustments to the application or interview process as needed. For more information about our retail banking roles, visit our careers page.