Customer Service Officer

4 weeks ago

Gympie, Australia Bendigo Bank Part time
Overview

Customer Service Officer | Community Bank Gympie | Part-time | QLD at Bendigo Bank. This is a permanent, part-time position located in Gympie with a 40-hour fortnight roster.

Responsibilities
  • Explore customers' needs through in-depth conversations to help them achieve their financial goals and partner with different specialists within the branch
  • Support customers with digital literacy and online banking needs as we continue to innovate our offerings
  • Be the face of the branch and customer service, handling transactions, cash, queries, and paperwork while maintaining risk considerations
  • Engage in on-the-job training and external development opportunities to support career growth
  • Build connections by supporting customers, giving back to the community, and enjoying a positive team environment
What you'll bring to the role
  • Experience in a customer service environment with the ability to achieve targets
  • Strong attention to detail to ensure secure, accurate transactions with a risk mindset
  • Confidence to communicate with new and existing customers face to face and over the phone
  • Eagerness to understand and communicate what makes our bank different
  • Drive for collaboration and teamwork
  • Experience in the banking and finance industry is a plus but not essential
Our Community Banking model

Community Banking operates on a shared revenue model based on profit-with-purpose, reinvesting profits into local initiatives and community growth. By joining a Community Bank branch, you'll be part of a team focused on promoting local growth and nurturing meaningful relationships, with involvement in community events and support for small businesses.

Benefits and development
  • Health and wellbeing support, including discounted gym memberships, private health insurance options, and an Employee Assistance Program (EAP) for you and your immediate family
  • Opportunity to advance through our corporate university BEN U
Additional information

Please note: after submitting your application you may receive a Pymetrics online gaming assessment. Check your junk folder if not received within 30 minutes. We are committed to a diverse and inclusive workforce and will provide adjustments to the application or interview process as needed. For more information about our retail banking roles, visit Bendigo Adelaide Bank careers.


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