Support Expert

4 days ago

Gympie, Australia beBeeCustomer Full time $87,120 - $109,605
ICT Support Services Officer

We are seeking an experienced ICT Support Services Officer to join our team on a full-time, permanent basis. The successful candidate will work within the ICT Service Desk, providing continued support to the organisation between 6am and 6pm.

Key Responsibilities
  • Provide first-level phone support to users with patience and empathy.
  • Install, maintain, and support desktop operating systems and software, troubleshoot network, printing, and hardware incidents via the telephone, remote desktop tools or site visit.
  • Commitment to providing quality advice and service to clients, with an emphasis on communicating effectively with a diverse range of staff and stakeholders.
  • Collect all required ticket data and ensure the ticket data is accurate and complete, including resolutions and tasks.
  • Provide a high level of customer service and attention whilst ensuring SLA's are met.
Requirements
  • A minimum of one year's experience in an ICT service delivery environment.
  • ITIL foundations V3 or V4+
  • Knowledge of and experience supporting desktop hardware and software applications, including mobile device configuration and management.
  • A Queensland 'C' Class driver's licence or above that is current and maintained.
Benefits
  • Nine-day fortnight.
  • Access to employee health and well-being programs.
  • Fitness Passport: work out at over twenty-five local gyms for you and your family at a subsidised rate.
  • Long service leave after seven years.
  • Generous superannuation scheme of up to thirteen percent.
  • Access to salary sacrificing and salary packaging arrangements.

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