Service Excellence Professional
2 days ago
Job Title: Customer Service Representative
About the RoleWe are seeking a highly motivated and empathetic professional to provide exceptional service to clients of all backgrounds, including children and adults with complex needs.
Your Key Responsibilities:
- Greet clients and attend to counter and telephone enquiries
- Cover reception and undertake general administration duties, including booking client appointments, processing claims, data entry, and monthly reports
- Liaise extensively with clients, clinicians, and other stakeholders to provide professional advice and support
- Perform minor hearing aid repairs and troubleshooting
- Assist clinicians with the provision of clinical services by proactively identifying client needs and offering solutions
To be successful in this role, you will bring:
- Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
- Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and Android applications)
- A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families
We are a trusted leader in our field, working across the country to support and empower people through hearing health when and where they need it. We value diversity, equity, and inclusion and are committed to building a diverse and inclusive culture from within.
We offer a range of benefits, including an attractive salary package, paid parental leave, and employee benefits such as salary sacrifice superannuation and private health cover discount. If you are passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.
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