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Customer Experience Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $72,000 - $100,000
Job Opportunity

In our organisation, we have been operating a licensed sportsbook since 2021. We deliver an extraordinary experience via genuine interaction and engagement.

We encourage remote-friendly work with cross-office sponsored flights to promote collaboration and connection.

Our global operations span multiple markets, including the United States and the UK.

We are a team of driven enthusiasts seeking our next member to join us on our journey.

Dabble Culture

  • Focus on what matters. Dress according to your needs.
  • Work from home or wherever helps you achieve your goals.
  • Genuine, like-minded team welcoming ideas big and small.
  • We celebrate our successes and plan continued evolution at our annual event.
  • We uphold core Values: Fun, Celebratory, Community, Evolutionary, and Focus.

Dabble Perks

  • A minimum of five weeks paid annual leave for all employees.
  • Paid parental leave for both primary and secondary caregiver.
  • Sponsored flights available to staff and spouse/immediate family.
  • Access to the Sonder app for employees and their families with 24/7 support.
  • Up to 10% annual cash bonus based on Company performance metrics.
  • All employees share the day's revenue evenly on their birthday each year.

Overview

You will assist and take ownership in various key functions including Customer Service, QA, internal staff training, and RSG compliance obligations.

To be successful, you require outstanding communication and interpersonal skills, prioritisation, advanced knowledge of Customer Service functions, and experience creating employee training documents.

This role is open to all locations within Australia.

Responsibilities

  • Ensure customer service activities are completed to high standards.
  • Assist in CS policy/documentation for training.
  • Assist in Compliance Officer roles.
  • Build effective relationships within the team and broader business.
  • Focus on customer needs.
  • Fulfill ad hoc Trading/Risk/Other roles as required.

Skills & Qualifications

  • Experience in the gaming and wagering industry.
  • Customer Service focused role in a call centre environment.
  • Advanced knowledge of Intercom or alternative and its functions.
  • Exceptional attention to detail and ability to work under pressure.
  • Analytical mind and inclination for problem solving.
  • Can-do attitude and ability to see the bigger picture.