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Customer Experience Specialist

2 weeks ago

Lismore City Council, Australia beBeeCustomerExperience Full time $20,000 - $24,000
Job Opportunity

We're seeking a skilled Customer Experience Specialist to deliver exceptional service and support to our diverse range of customers.

This role requires the ability to empathize with customers, understand their needs, and provide tailored solutions that meet their expectations.

  • As a key point of contact, you'll be responsible for providing first-class customer service through multiple channels, ensuring every interaction is seamless, consistent, and personalized.
  • You'll need to possess excellent communication skills, both written and verbal, to effectively engage with customers and colleagues alike.

Key responsibilities include:

Main Objectives:
  • To consistently deliver a high-quality customer experience, meeting or exceeding customer satisfaction targets.
  • To provide expert guidance and support to customers, promoting products and services that meet their unique needs.

The ideal candidate will have a strong desire to succeed in a dynamic and challenging role, demonstrating a passion for delivering quality experiences for our customers. If you're self-motivated, have a keen eye for detail, and are committed to excellence, we'd love to hear from you.

What We Offer:
  • A competitive salary package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative work environment.