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Proactive Customer Solutions Expert

3 weeks ago

Sydney, New South Wales, Australia beBeeCustomerCare Full time $70,768 - $86,320
Customer Experience Specialist Role

We are seeking a highly motivated individual to provide superior customer experiences in our Home and Community Services team based in Sydney.

The ideal candidate will work collaboratively with the team to ensure accurate and timely responses to client inquiries, utilizing strong organisation, time management, communication, and problem-solving skills.

Key Responsibilities:
  • Answer phone calls from valued clients and assist with billing enquiries, transport requests, and scheduling issues.
  • Record client incidents and manage complaints while following process guidelines.
  • Support community workers through answering staff line calls and resolving issues.

Required Skills and Qualifications:

  • Experience in Aged Care Services or general customer service/administration.
  • Strong planning and organisation skills with attention to detail.
  • Passion for delivering exceptional customer experiences.
  • Extensive administration skills including data entry, documentation, and email/phone management.
  • Digital literacy with PC-based applications (Word, Excel, Email, Internet, database).

Career Advantages:

  • Not-for-profit tax benefits.
  • Fitness Passport discounted gym membership.
  • Paid parental leave.
  • Long Service Leave after five years.

Applicants from diverse backgrounds and faiths are welcome.