Front Office Operations Expert

5 days ago

Melbourne, Victoria, Australia beBeeOperations Full time $82,182 - $115,229
Hotel Operations Manager

The Hotel Operations Manager plays a pivotal role in the success of our hotel's operations, requiring strong leadership and interpersonal skills to optimize Rooms Operations.

You will be a driven problem solver with a creative approach to delivering exceptional guest experiences.

Key Responsibilities:
  • Management of the day-to-day operation of Front Office, Telephones, and Night Audit functions.
  • Ensure service standards are maintained in the aforementioned areas.
  • Maximize profitability while ensuring customer/guest and staff needs are met.
Requirements:
  • Degree in Hospitality or Business Management preferred.
  • Minimum of 2 years of relevant experience in the hotel industry.
  • Strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera.
  • Hold a valid Responsible Service of Alcohol certificate.
Competencies:
  • Possess the skills and training to actively resolve complaints and challenges presented by customers.
  • Flexibility to work a varied roster including mornings, nights, weekends, and public holidays.
  • Maintain a high level of personal presentation as an ambassador for the hotel.
  • Understand and navigate complex stakeholder environments.
  • Strong focus and passion for hotel operations.
  • Sound understanding of emerging trends in the industry.
  • Demonstrated ability to coach, mentor, develop, and inspire teams.
  • Confident and articulate communication, negotiation, relationship, and networking skills.
  • Demonstrated business acumen with the ability to make sound decisions and understand commercial implications.
  • Ability to think strategically and plan on a mid to long term scale.
  • Strong personal integrity.
  • Entrepreneurial spirit with drive, ambition, and high level of energy.
  • Good interpersonal skills with ability to communicate with all levels of team members.
  • Able to embrace and respond effectively to change.
  • Role model in company values and culture.

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