Care Manager Position

6 days ago


Townsville, Queensland, Australia Just Better Care Full time
About Us
Just Better Care provides in-home aged care and disability support services across Australia, enabling individuals to live independently. Our team of experienced professionals delivers quality support to ensure customers receive the best possible care.

The Role
This is a permanent full-time position, 5 days a week, where you will coordinate the delivery of services using a team of Community Support Professionals. Your responsibilities will include liaising with package or case managers and customers to ensure services are provided in accordance with their assessed needs and the support professionals' availability.

Some key duties and responsibilities of this role may include:
  1. Developing and managing customer service schedules, including service planning, confirmation, and short notice placements and cancellations.
  2. Preparing and transmitting schedules for customer services to Community Support Professionals.
  3. Arranging replacement staff to cover planned or unplanned absences and shift changes.
  4. Providing coaching, supervision, support, and direction to Community Support Professionals to ensure quality service is provided to the people they support.
  5. Monitoring the implementation of individualised plans for customers.
  6. Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner.
  7. Maintaining and updating data in company information systems.
  8. Meeting the specified standards for the delivery of quality in-home care and support services.

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