Retail Operations Manager

2 weeks ago

Hobart, Tasmania, Australia LORNA JANE Full time
Empowering Women through Active Leadership

We're seeking a dynamic and ambitious Retail Leader In Training to join our Lorna Jane Hobart store. This role offers a unique opportunity for growth, leadership development, and empowerment.

About the Role:

  • Support the Store Leader in driving sales and achieving business objectives by optimizing retail operations and implementing strategies that maximize store performance.
  • Actively participate in the execution of visual merchandising guidelines to ensure visually appealing store displays and maximize customer engagement.
  • Assist in managing stock control processes, including cycle exits, to maintain efficient inventory levels and support easy replenishment.
  • Lead by example in driving customer conversion through consistent application of 'We Think Customer' standards, ensuring exceptional customer experiences and loyalty.
  • Collaborate with the Store Leader and Assistant Store Leader to develop and implement business initiatives such as store promotions, product launches, and customer attraction strategies.
  • Coach and develop team members to improve individual and store performance, fostering a culture of growth and empowerment.
  • Communicate clearly and effectively with the team regarding daily store goals, promotional activities, and operational changes.
  • Maintain ownership of the 'Daily Planner' to ensure smooth store operations, assisting in opening and closing procedures.
  • Take the lead in e-learning completion and engage the team in learning resources, promoting continuous development and improvement.
  • Develop strong product knowledge and confidently upsell Lorna Jane products to meet customers' needs, enhancing sales and customer satisfaction.

Requirements:

  • Previous experience in a fast-paced retail or customer-centric environment.
  • Exceptional sales ability and customer service skills, with a focus on delivering outstanding customer experiences.
  • Demonstrated ability to work effectively within a team, collaborating to achieve common goals.
  • Effective communication skills, with a focus on clarity and intention, ensuring seamless collaboration and progress.
  • A drive to be results-oriented and exceed business targets, with a solution-focused approach to adapt to changing circumstances.

What We Offer:

  • A competitive salary of $50,000 - $60,000 per annum, commensurate with experience.
  • Exclusive discounts on the latest Lorna Jane collections, enabling you to live an active lifestyle while enjoying the benefits of working with our brand.
  • Opportunities for career progression and personal growth within the Lorna Jane community, empowering you to reach your full potential.
  • An inclusive and supportive team environment, celebrating our wins together and helping each other grow every day.
  • Access to advanced technology, digital tools, and modern point-of-sale systems, streamlining your job and making it more efficient.

Apply Now: If you're passionate about empowering women through active leadership, submit your application today and take the first step towards a rewarding career with Lorna Jane.

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