AI Interaction Designer

6 days ago

Melbourne, Victoria, Australia beBeeConversationalist Full time $125,000 - $155,000
Key Conversational Designer Role

This is a newly created role for designers with agentic experiences, who design how language, behaviour, and system capabilities come together in AI-forward experiences.

Main Responsibilities:
  • Create structured, human-centred interactions that help people get things done across chat, voice, and emerging interfaces.
  • Write human-centred, natural, and concise language for AI-forward or driven interactions.
  • Craft context-aware, personalised interactions using memory, authentication data, and real-time APIs.
  • Map flows using UI elements or freeform text depending on context.
  • Shape intent recognition, disambiguation, turn-taking, error handling and escalation scenarios and interactions.
  • Design for multilingual use or tone variations and cross-cultural sensitivities.
  • Partner with tech to shape what the agent knows, remembers and can do within or across contexts.
  • Support closed-loop feedback and surface ecosystem frictions related to cross-channel experiences.
Required Skills and Qualifications:
  • Expertise writing clear, human-centred, and adaptive content for multimodal interactions (e.g. voice, text, visual, gesture).
  • Demonstrated ability to design structured and non-linear conversation flows, with consideration for escalation, turn-taking, and zero-UI inputs.
  • Strong understanding of tone, context, progressive disclosure, and the changing dynamics of trust and engagement in AI-led experiences.
  • Proficient in using tools such as Voiceflow, Dialogflow, Azure OpenAI Studio, and Microsoft Bot Framework.
  • Excellent communication and storytelling skills—able to collaborate across Product, Engineering, and Marketing to align narrative and behaviour.
Benefits:
  • Opportunity to work with cutting-edge technology and develop AI-driven conversational solutions.
  • Collaborative and dynamic work environment with experienced professionals.
  • Ongoing training and professional development opportunities.
Others:
  • Educational Background: Bachelor's Degree in Design, Computer Science, Linguistics or related field.
  • Experience: 5 + years of experience in content design, conversation design, or interaction design, with a strong focus on AI or agent-led experiences.
  • Languages: Fluent English speaker with excellent written and verbal communication skills.

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