Program and Experience Lead

2 weeks ago

Bowral, New South Wales, Australia beBeeOperations Full time $15,900
Senior Operations Manager Job Description

New Horizons Enterprises Limited aims to create a unified organization where teams collaborate seamlessly to deliver exceptional outcomes.

  • Lead frontline teams, ensuring clear communication and shared goals.
  • Identify skill gaps for capability uplift programs.
  • Align rosters with operational demands, preventing conflicts.
  • Address staffing challenges to meet business needs.
  • Mentor teams, ensuring policy compliance.
  • Supervise staff and volunteers on complex tasks.
  • Implement procurement and finance policies smoothly.
  • Balance budget and resource needs.
  • Build strong networks with stakeholders.
  • Coordinate service delivery with corporate initiatives.
  • Work with corporate services like Finance, IT, and WHS.
  • Manage cross-functional challenges.
  • Ensure compliance with legislation and standards.
  • Lead quality improvement initiatives.
  • Compile accurate reports on service delivery and compliance.
Requirements:
  • A relevant degree or equivalent experience in business, human services, or a related field.
  • Experience in leading cross-functional teams and managing operational alignment between corporate and service functions.
  • Ability to manage and plan work autonomously and exercise judgment in problem-solving and decision-making.
  • Compliance Knowledge: Familiarity with legislation, compliance, and quality standards relevant to service delivery and corporate operations.

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