Vital Customer Experience Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCare Full time $60,000 - $80,000
Optical Dispenser Role

About the Position:

  • This is a pivotal role where you will serve as the initial point of contact for all customers, providing exceptional support to our Optometrists with pre-testing and frame styling advice. You will also be responsible for dispensing glasses with various lens options and creating a positive customer experience.

Essential Skills and Qualifications:

  • A minimum of 3 months optical experience and retail/customer service expertise is required. A Cert IV Dispensing qualification is highly desirable but not mandatory.
  • You should be passionate about developing meaningful connections and contributing to eye health in the wider community.
  • Excellent verbal communication skills and attention to detail are crucial for success in this role.
  • You should be able to build strong relationships with colleagues to thrive and achieve goals together.

Benefits of Joining Our Team:

  • We have been dedicated to improving lives through better sight since 1984, focusing on eliminating preventable vision loss and blindness.
  • We proudly partner with the Fred Hollows Foundation to provide equal eye health opportunities for First Nations communities.
  • We strive to empower our employees, customers, and communities to live their lives to the fullest as an accredited 'Great Place to Work' for the third year in a row.

Key Responsibilities:

  • Serve as the first point of contact for customers
  • Support Optometrists with pre-testing and frame styling advice
  • Dispense glasses with various lens options
  • Build strong relationships with colleagues

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