Insurance Claims Support Specialist

4 weeks ago


Melbourne, Victoria, Australia SMAART Recruitment Full time
Customer Service Role Overview

We are seeking an experienced customer service representative to join our team at SMAART Recruitment.

About the Opportunity

In this dynamic role, you will be responsible for providing exceptional customer service by guiding customers through insurance inquiries and ensuring their satisfaction. Your responsibilities will include supporting customers with claims, renewals, quotes, new business applications, policy inquiries, and accurately maintaining records management systems.

About You

To be successful in this role, you will need to be customer-focused, detail-oriented, empathetic, and capable of connecting with a diverse range of customers. Strong communication skills and a proven ability to build positive workplace relationships are essential.

Benefits Package
  • A competitive remuneration package of $60,000-$65,000 + superannuation.
  • Monday to Friday business hours, with two days a week working from home after probation (standard 6 months).
  • Onsite parking and easy access to public transport.
  • A culture that promotes and supports honest and ethical behavior, as well as recognition for efforts and achievements.
  • Opportunities to expand your skills and advance your career into leadership or various departments within the business.
Company Overview

SMAART Recruitment is one of Australia's largest and most trusted landlord insurance companies, with over 30 years of experience serving landlords and tenants across the nation.



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