Luxury Hotel Operations Manager
3 days ago
We are seeking a highly motivated and experienced Front Office Manager to join our team at Travel + Leisure Co. This is an excellent opportunity for someone who is passionate about delivering exceptional guest experiences and driving business results.
About the RoleThe Front Office Manager will be responsible for leading the hotel's front office operations, ensuring seamless check-in/check-out processes, and providing outstanding customer service. This role requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.
You will oversee the day-to-day activities of the Guest Experience Host team, including recruitment, training, and performance management. Your expertise will also be required to drive sales leads and enhance marketing initiatives.
- Develop and implement strategies to improve front office efficiency and customer satisfaction
- Lead by example, demonstrating a commitment to excellence and high-quality service standards
- Maintain accurate records and reports, using data insights to inform operational decisions
To succeed in this role, you will need:
- A minimum of 2 years' experience in a similar position within the hospitality industry
- Proven leadership skills, with a track record of motivating and developing teams
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests
- Familiarity with front office systems and software, including property management systems (PMS)
Travel + Leisure Co. is a global leader in the hospitality industry, offering unparalleled opportunities for career growth and development. Our company culture is built on a foundation of innovation, teamwork, and a passion for delivering exceptional guest experiences.
We offer a competitive salary range of $85,000 - $110,000 per annum, depending on experience and qualifications. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and professional development opportunities.
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