Expert Service Coordinator

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $80,000 - $85,000
Service Delivery Expert

We are seeking a skilled and resourceful Service Delivery Expert to act as the liaison between our customers and field service team.

About the Role:

Be the primary point of contact for service and warranty inquiries, responding promptly, identifying issues, and offering effective solutions.

Schedule and prioritize tasks for our Field Technicians to ensure seamless operations.

Process warranty claims and collaborate with suppliers for swift resolutions.

Provide clear product advice and quotes to customers and follow up to achieve results.

Maintain accurate records, track job progress, and support internal teams with technical insights.

Contribute to improvements across systems, service quality, and customer experience.

Requirements:

  • Experience in service delivery, scheduling, or customer support.
  • Strong analytical and problem-solving skills, preferably in a technical or product-based environment.
  • Excellent communication, organization, and multitasking abilities.
  • Familiarity with Microsoft Excel, Dynamics, and Office 365 is preferred.
  • A proactive mindset – you're someone who identifies opportunities and drives change.

Why Work With Us:

You'll be part of a supportive, values-driven team where your ideas count and your work makes a difference.

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