Legal Recovery Specialist

5 days ago


Adelaide, South Australia SA Water Full time

About the Role

As a Legal Recovery Specialist at SA Water, you will be responsible for managing multiple complex legal and dispute resolution cases, conducting research, and preparing court documentation and correspondence. You will work closely with legal stakeholders, manage associated timeframes, and appear in proceedings and hearings on debt recovery matters.

Key Responsibilities

  • Manage high balance debt portfolios and high-risk debtors to ensure appropriate recovery action is taken and adhered to by debtors.
  • Prepare legal and case documentation and attend the Magistrates court on behalf of SA Water for all Customer Assistance and Recovery related matters.
  • Provide expert legal debt recovery advice, assistance, and support to Customer Assistance and Recovery officers.
  • Manage liaison with the courts, providing high-quality documentation where required in a timely manner.
  • Manage external legal and debt recovery fees to ensure alignment with budget (monthly).
  • Project manage new initiatives and process improvements within Customer Assist and Recovery team and Customer Care Centre.

Requirements

  • A degree in law from an Australian tertiary institution or a comparable overseas qualification.
  • Highly experienced in legal debt recovery and case management practices, including experience in legal and court processes.
  • High degree of ability, initiative, accuracy, confidentiality, and sensitivity in performance of duties.
  • Understanding of hardship issues across the broader community.
  • Ability to effectively plan and prioritize work to meet conflicting deadlines and negotiate acceptable outcomes.
  • Knowledge of appropriate acts, policies, and regulations and exceptional self-management skills, including work prioritization and timely delivery of outcomes.


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