Renewable Energy System Manager

1 day ago

Sydney, New South Wales, Australia beBeeEnergy Full time $110,000 - $130,000
Energy Solutions Specialist

This is a key role in ensuring the successful installation, commissioning, and maintenance of energy storage systems.

Key Responsibilities:
  • Manage technical support team to troubleshoot and repair equipment within assigned regions. Set schedules and priorities to ensure timely service delivery.
  • Design technical support structures and set up trouble ticket processes. Prepare product service documents and update online technical guides.
  • Establish technical training programs and prepare materials including documents, presentation slides, and videos. Provide training to customers and colleagues.
  • Schedule and perform on-site installations, troubleshooting, and maintenance of energy storage systems and associated equipment to ensure 100% customer satisfaction.
  • Respond to after-sales claim escalations, resolve customer issues, dispatch cases to service stations, or escalate to higher-level technical support teams.
  • Collaborate with product line technical teams to resolve customer issues, serve as an expert on company products, and coordinate with suppliers for escalated customer needs.
  • Analyze system failures onsite and provide thorough documentation upon completion.
  • Manage spare parts and raw materials in collaboration with regional offices and headquarters.
  • Maintain high ethical standards and adhere to FranklinWH's Code of Business Conduct during all business activities.

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