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Change Management Lead
1 week ago
The Change Lead for the Enterprise Contact Centre (ECC) Program will play a pivotal role in driving the transformation of our contact centre operations.
This role is responsible for leading change management and communication efforts to ensure the successful implementation of the ECC program, which aims to enhance customer engagement and operational efficiency through modern platforms and AI technologies across the enterprise.
- Develop and execute a comprehensive change management strategy tailored to the program's objectives, ensuring alignment with overall business goals.
- Identify and assess change impacts on various stakeholders, including employees, customers, and business partners, to understand their needs and concerns.
- Engage with key stakeholders to build awareness and support for the program and its potential impacts, fostering a positive attitude towards change.
