Customer Engagement Specialist

19 hours ago

Brisbane, Queensland, Australia beBeeMarketing Full time $100,000 - $120,000

Job Description:

We are seeking a dynamic marketing specialist to lead multi-channel campaigns that captivate, convert and retain customers across global markets.

In this pivotal role, you will design and deliver lifecycle strategies, own key initiatives like customer engagement e-newsletters, website content and blogs, and shape the voice of our brand across our global channels.

You will be at the heart of our brand strategy—driving awareness, engagement and retention while shaping customer experiences that matter.

Key Responsibilities:

  • Lead end-to-end campaigns from concept to execution, across multiple platforms.
  • Craft automated and trigger-based communications for every stage of the customer journey.
  • Design and deliver our global strategy to drive positive brand reputation across review channels.
  • Collaborate with internal teams and external partners to deliver creative, compliant and brand-aligned campaigns.
  • Report on campaign performance, make data-led decisions and optimize activity to hit KPIs and demonstrate ROI.

Requirements:

To succeed in this role, you will need

  • 3+ years experience in a similar marketing role and relevant tertiary qualifications.
  • Proven track record in leading, planning, and optimising integrated campaigns.
  • Hands-on experience with marketing automation platforms such as Marketo, Salesforce Marketing Cloud, HubSpot or other.
  • Advanced skills in analysing campaign performance and customer behaviour using tools such as Power BI, Google Analytics and Looker Studio.
  • Commercial acumen with experience managing budgets to deliver measurable results.
  • Robust agency briefing and management skills, including hands-on experience in content creation, editing and familiarity with reporting analytics and social media.
  • An ability to work on big strategy plans, as well as day-to-day tasks.
  • Strong copywriting and copy-editing skills.
  • Exceptional written and spoken communicator, with the ability to prepare performance reports and marketing communications.
  • Experience with Canva or similar creative tool.

Benefits:

We offer a competitive salary and a range of flexible working options to support a positive work-life balance for all our people.

SilverChef is committed to creating a vibrant, positive and supportive workplace where diversity and inclusivity are valued.

We invest in your personal and professional development and encourage you to pursue your passions and interests.

If you thrive in a fast-paced, purpose-driven environment and love turning insights into impact, we want to hear from you.

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