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Service Management Governance Specialist
2 weeks ago
We are seeking an experienced and skilled Service Management Governance Specialist to join our Service Management Office. This role will play a pivotal part in governing service management processes across our enterprise customer portfolio, ensuring alignment between service management tools, delivery teams, and vendor partners.
">Your Key Responsibilities">">- ">
- Govern service management processes, ensuring alignment across internal teams, vendors, and client delivery groups.">
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- Provide subject matter expertise on service management frameworks, enabling effective management of critical incidents and performance obligations.">
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- Oversee service management performance reporting, delivering actionable insights and recommendations to senior stakeholders.">
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- Liaise with suppliers and vendors to ensure contractual obligations are met and drive continuous improvement initiatives.">
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- Support integration and scalability of IT service management tools and processes across multiple customer environments.">
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- Champion a culture of continuous improvement, enhancing governance, reporting accuracy, and overall service outcomes.">
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- Minimum 3 years experience managing service level agreements and service management governance within an ICT environment.">
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- Strong understanding of ITIL processes (Foundation required; Intermediate OSA certification highly regarded).">
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- Proven experience interpreting service level agreements, managing performance reporting, and influencing senior internal and external stakeholders.">
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- Strong stakeholder management and negotiation skills across a complex, matrixed organisation.">
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- Working knowledge of ServiceNow, Excel or other reporting platforms, with strong analytical and reporting skills.">
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- Australian Citizenship required, with eligibility for AGSVA Baseline clearance (current clearance desirable).">
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
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