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Hotel Operations Specialist

3 weeks ago

Cairns, Queensland, Australia beBeeAuditor Full time $70,000 - $95,000
Hotel Auditor Role

Career Description:

The role of Night Auditor involves ensuring the accuracy and integrity of financial transactions within a hotel setting.

This position plays a critical part in maintaining hotel operations, providing exceptional guest experiences, and exceeding expectations through precision, attention to detail, and a customer-centric approach.

Key Responsibilities
  • Assist the Night Manager in handling emergency situations and incidents at night, utilizing excellent communication and problem-solving skills to ensure swift resolution.
  • Audit current day's trading transactions and ensure they are properly balanced and posted, employing knowledge of accounting principles and analytical skills.
  • Exceed guest needs as they occur during the night shift, demonstrating a genuine passion for delivering outstanding service and creating memorable guest experiences.
  • Identify discrepancies between revenue and payments, employing analytical skills and attention to detail to resolve any issues promptly.
  • Perform security walks throughout the night, ensuring a safe and secure environment for guests and staff alike.
  • Perform system backups and maintenance procedures, applying technical knowledge and ability to troubleshoot problems efficiently.
  • Deliver our Service Excellence guiding principles by consistently demonstrating a positive attitude, empathy, and a commitment to excellence.
  • Provide support in Front Office and other outlets across the hotel as needed, showcasing adaptability and teamwork.
Requirements and Qualifications

Candidates must possess:

  • A love of crunching numbers and basic knowledge of accounting principles.
  • Understanding of PMS (Opera preferred) and proficiency in Outlook, Word, and Excel.
  • Previous night shift experience and experience in a hotel environment.
  • A common sense approach and calm demeanor in challenging situations.
  • Availability for at least 3 shifts per week, including weekends.
Benefits

Working with us offers numerous benefits, including:

  • Market-leading 50% F&B discount across all venues.
  • $99 room rates and a generous friends and family discount.
  • Additional leave and earth advocacy days.
  • Commitment to sustainability practices.
  • Internal mobility and reward programs.
  • Online learning and career development opportunities.
  • Employee support networks.
  • Regular recognition and team events.