Franchise Hotel Ambassador

2 weeks ago

Fortitude Valley, Queensland, Australia Vignette Collection Full time

At Vignette Collection, we're looking for individuals who embody the spirit of excellence in customer service. As a Franchise Hotel Ambassador, you'll be the face of our hotel, delivering exceptional experiences for our guests every time.

Our Culture & Values:

  • We strive for excellence through service, always looking for ways to improve and exceed expectations.
  • Embracing a growth mindset, we encourage creativity, innovation, and continuous learning.
  • We communicate honestly and transparently, fostering a culture of trust and respect.
  • We consider people, community, and planet in everything we do, prioritizing sustainability and social responsibility.
  • We have each other's backs, supporting and uplifting one another in our pursuit of excellence.
  • We show up and bring positivity, spreading joy and warmth to our guests and colleagues alike.
  • We take accountability and own our mistakes, using them as opportunities for growth and improvement.
  • We're entrepreneurs at heart, embracing innovation and taking calculated risks to stay ahead of the curve.

Your Day-to-Day:

Your positive attitude and genuine desire to connect with people will make every guest feel valued and appreciated. With a systematic approach to work and a keen eye for detail, you'll succeed in this role with ease.

As part of our dynamic team, you'll be part of a tight-knit group that effortlessly juggles multiple tasks and responds quickly to guest needs. Whether it's valet parking, room service, or concierge requests, you'll be the go-to person for all things hospitality.

What We're Looking For:

We're seeking individuals with a passion for the hotel industry and/or experience in luxury service or similar high-level customer-focused industries. Demonstrated capability of forging strong relationships, a service-oriented mindset, resilience, and flexibility are key. Familiarity with Opera or other Hotel PMS is a bonus, as is knowledge of the local area to provide guest recommendations.

As a valued member of our team, you'll have access to:

  • Fun Enjoy team building, regular events, and a vibrant atmosphere
  • Discounted childcare and gym memberships with our corporate partners
  • The IHG Employee Room Benefit & Friends and Family Program
  • Sales incentives and recognition schemes
  • Hotel X pays for 100% of any 6 therapy, mental health, or coaching sessions each year plus access to a variety of well-being resources
  • Career development, mentoring, and community support opportunities
  • The chance to experience a unique Hotel environment, a little different to the norm

Join us on our journey to reframe hospitality for the better and become a part of the Vignette Collection team.

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