Long-Term Client Advocate

16 hours ago

Brisbane, Queensland, Australia beBeeCustomerSuccess Full time $120,000 - $140,000

Customer Success Manager Role

You will work with our largest and most strategic clients, acting as the primary contact throughout their lifecycle. Your goal is to develop long-lasting business relationships by delivering a long-term customer success strategy, driving adoption, retention, and advocacy.

  • You will own the entire customer lifecycle, from onboarding to engagement and advocacy
  • Define what success means for your customers and produce detailed plans outlining a roadmap to achieve success
  • Build and foster relationships with key decision-makers and stakeholders across multiple customer teams
  • Facilitate product training for clients on our products over Zoom or in person
  • Monitor customer health and create risk mitigation plans where needed
  • Develop retention strategies by assessing customer goals and delivering against them
  • Drive upsell revenue from new product feature adoption and expanded usage
  • Handle complaints and proactively manage feedback to our product development teams

Requirements and Qualifications:

  • Experience in Customer Success or Account Management environment that is fast-paced and change-intensive
  • Commercially minded with a track record of improving recurring revenue, adoption, and retention
  • A minimum of 5+ year's experience working in Technology or Real Estate
  • Energy and passion for providing the best customer service
  • Demonstrated experience in developing plans and objectives to achieve customer outcomes
  • Proven track record of building healthy and transparent customer and internal stakeholder relationships
  • Ability to work autonomously with high levels of self-motivation in an unsupervised environment

Benefits:

This role offers a unique opportunity to build lasting relationships with our clients and drive business growth through customer success.

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