Business Banking Specialist

1 month ago


Parramatta, New South Wales, Australia Westpac Full time
About the Role

We are seeking a highly skilled and motivated Business Generalist Banker to join our team at Westpac. As a Business Generalist Banker, you will be responsible for providing exceptional customer service to our banking customers, responding to inbound calls, and resolving general banking enquiries in a timely and efficient manner.

Key Responsibilities
  • Provide outstanding customer service to our banking customers, responding to inbound calls and resolving general banking enquiries.
  • Service and fulfill banking needs of customers quickly, accurately, and efficiently.
  • Work across our operating hours, Monday to Friday, 8:00 AM to 8:00 PM.
  • Collaborate with colleagues to achieve team goals and objectives.
Requirements
  • At least 12 months customer service experience (any industry).
  • Strong communication skills and ability to navigate numerous systems to support customers.
  • Ability to adjust to a high-paced, KPI environment.
  • Happy to commute and work onsite at our Parramatta office.
What We Offer
  • Full training provided from day one to ensure your success in the role.
  • Flexibility to work from home 2 days a week post-training.
  • Incremental salary increases will be applied as you progress through the training journey.
  • RG146 national accreditation will be provided.
About Westpac

At Westpac, we're committed to creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone. We value diversity and flexibility, and we're proud to have created a culture that champions inclusion.



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