Sea Logistics Customer Care Specialist

5 days ago


Melbourne, Victoria, Australia Kuehne+Nagel Full time
Customer Care Specialist - Sea Logistics

We are seeking an experienced and motivated Customer Care Specialist to join our team at Kuehne+Nagel. This role is key in ensuring the retention of your allocated customer portfolio and will support customers by providing helpful information, answering questions and working closely with the field sales and operations teams to ensure customer satisfaction.

Your Responsibilities
  • Monitor customer shipments to provide proactive updates and problem solve
  • Assist with the customer onboarding process
  • Take ownership of customer accounts and drive continuous improvement initiatives
  • Manage quotations and customer data
  • Develop operational relationships with customers
  • Provide reporting and performance analysis
Your Skills and Experiences

We value diversity of thinking, experiences, perspectives and active listening. To be successful, you will be open about your strengths and development needs and prepared to challenge yourself.

You will have:

  • Excellent customer service skills, both verbal and written
  • Strong problem-solving skills and ability to think outside the box
  • Strong computer skills and a fast learner
Why Join Us

We offer flexible working arrangements, including the ability to work from home and flexible daily working hours. We also provide continuous professional development and regular career progression discussions. Our Net Zero Carbon initiatives aim to achieve carbon neutrality for our sea freight shipments by 2030.



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