Perth IT Support Specialist

2 days ago

Perth, Western Australia beBeeCommunication Full time $87,919 - $126,956
Job Title: Technology Perth Support

The role of a technology support specialist is pivotal in ensuring seamless IT operations within the Perth region. This position demands exceptional technical skills, outstanding customer service abilities, and effective communication skills.

Key Responsibilities:
  • Provide timely and professional technical assistance to users across Perth and surrounding offices
  • Manage hardware assets and stock levels using ServiceNow to maintain accurate inventory and efficient deployment
  • Support critical operations in the HIVE by troubleshooting desktop-level incidents and requests
  • Adhere to ITIL best practices for incident, request, change, and problem management
  • Contribute to continuous improvement through identifying opportunities for automation and efficiency enhancements

This role involves delivering face-to-face assistance through our Tech Hub and providing on-site support at user desks. It also requires managing and maintaining support documentation, adhering to ITIL practices, and working closely with other resolver groups to ensure a positive experience and drive user happiness.

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