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Trade Services Associate
1 month ago
As a Bilingual Trade Services Associate at CMC Markets Asia Pacific Pty Ltd, you'll play a vital role in maintaining our 14-year streak as recipients of industry awards.
This position is based in our vibrant office and offers a unique opportunity to gain invaluable experience in the financial services sector.
You'll begin with comprehensive training, including the prestigious RG146 Financial Regulatory qualification. You'll become an expert in our cutting-edge trading platforms, learning from industry professionals who are passionate about your growth.
Responsibilities- Provide exceptional customer service to clients via phone, email, live chat, and messaging.
- Act as a brand ambassador, delivering outstanding service that keeps our clients satisfied.
- Identify opportunities to enhance the client experience, contributing to our industry-leading reputation.
- Deliver a world-class experience to clients in Cantonese/Mandarin and English.
Your skills and expertise directly impact the satisfaction of our clients, with millions of trades executed annually.
What We Offer- A competitive salary of $60,000 - $80,000 per annum.
- Opportunities for career advancement and professional development.
- A dynamic and inclusive work environment.
- A generous leave policy, including birthday leave and charity days.
- Access to a benefits & wellbeing hub with discounts and resources.
- $0 Trades: Staff & family trading accounts with CMC Markets Invest have access to the best brokerage rates in the market.
- Office perks, including free breakfast cereals, condiments, and coffee.
- Strong customer service orientation and ability to thrive in a client-centric environment.
- Possession of a strong communication skillset, both verbally and in writing.
- Resilience and adaptability in a high-volume call centre setting.
- Eligibility to work in Australia permanently.
We value diversity and inclusivity in the workplace and welcome applications from individuals with unique perspectives.
