Sales and Administration Support Specialist

2 weeks ago

Sydney, New South Wales, Australia Lucy Group Full time
About the Role

We are seeking a highly organized and detail-oriented Sales and Administration Support Specialist to join our team at Lucy Electric Australasia. As a key member of our sales team, you will play a crucial role in supporting the growth of our business by servicing new and existing sales accounts and completing all required administrative and sales operations tasks.

Key Responsibilities
  • Customer Service
    • Handle customer queries and clarifications in a timely and professional manner.
    • Respond to customer inquiries and provide solutions to their needs.
  • Order Processing
    • Process orders in a timely and accurate manner.
    • Ensure all orders are fulfilled with the correct products and services.
  • Administrative Support
    • Provide administrative support to the sales team, including data entry and record-keeping.
    • Assist with the preparation and submission of quotations and proposals.
  • Logistics and Coordination
    • Arrange shipments to customers and ensure timely delivery.
    • Coordinate with the quality assurance team to resolve customer complaints.
  • Relationship Building
    • Maintain relationships with customers and distributors.
    • Develop and maintain a strong understanding of customer needs and preferences.
Requirements
  • Education and Experience
    • 3+ years of experience in a sales or administrative role.
    • Degree in Business Administration or related field.
  • Skills and Qualifications
    • Excellent communication and customer service skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Proficiency in Microsoft Office and CRM systems.
    • Fluency in English.
About Us

Lucy Electric is an international leader in intelligent secondary power distribution products and solutions. We specialize in high-performance medium- and low-voltage switchgear for utility, industrial, and commercial applications. Our products include Ring Main Units and package substations.

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