Customer Service Manager

3 hours ago


Parramatta, New South Wales, Australia Myer Full time
About the Role

As the Customer Service Manager at Myer, you will be responsible for leading a team of Service and Selling professionals to deliver exceptional customer experiences and drive profitable sales.

Key Responsibilities
  • Manage daily team activities to drive financial performance
  • Optimize team productivity through effective workforce management
  • Develop and maintain a high-performance, customer-focused service and selling culture
  • Maximize team service and selling activities by effective management and delegation
  • Lead, empower, and inspire your team to develop the next generation of Myer leaders
About You
  • Previous experience as a retail manager, area manager, or similar
  • Strong people leadership skills with a hands-on approach
  • Demonstrated ability to lead a team to achieve sales and meet KPIs
  • Experience in performance management is highly regarded
  • Superior customer service and selling skills
  • Strong retail, financial, and business acumen
  • Excellent time management skills with the ability to work independently
Benefits
  • Opportunity to become a leader within a renowned department store
  • Career development and progression opportunities
  • Range of discounts and Myer Team Member exclusive offers
  • Access to volunteer, parental, and lifestyle leave
  • Service Recognition and Inspirational People Awards


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