Automation Delivery and Solution Specialist

2 days ago

Melbourne, Victoria, Australia beBeeAutomation Full time $120,000 - $150,000
About the Role

As an Automation Delivery and Adoption Manager, you will play a crucial role in driving the delivery and adoption of internal systems that reduce toil, speed up delivery, and deliver commercial value.

You will lead a team of talented engineers, guide the project management in backlog management, remove blockers, and ensure timely delivery. Your toolkit includes both our internal dev team and a range of off-the-shelf SaaS platforms like Pia, CloudRadial, Power Automate, UiPath, and Azure OpenAI.

Key Responsibilities:
  • Delivery Leadership: Own the roadmap across internal platforms – including both off-the-shelf and custom-built solutions.
  • Team Management: Lead and coach a team of 5–7 engineers. Support their growth through structured 1:1s, feedback, and personal development planning.
  • Adoption & Change: Ensure solutions (built or bought) actually get used. Roll out adoption plans including internal comms, metrics, training, and follow-up to hit 80%+ active usage within 90 days.
  • Build vs. Buy Judgement: Evaluate whether to customize, extend, or replace existing systems. Lead rapid scoping, proof-of-concepts, and ROI modelling.
  • Technical Oversight: Ensure secure, API-first, scalable architecture, whether implementing off-the-shelf tools or building in-house.
  • Commercial Discipline: Make value-based decisions. Align all work to commercial returns, staff efficiency, or customer outcomes.

Requirements:

  • Experience delivering internal systems and automation projects, ideally in an MSP or SaaS-heavy environment.
  • Proven team leadership experience, growing, mentoring, and managing engineers.
  • Strong understanding of Agile delivery, system ownership, and change management.
  • Commercial focus, confident in ROI modelling, licensing decisions, and impact-led prioritisation.
  • Technical fluency with APIs, integration design, and security best practices.
  • Clear playbook for driving adoption, not just shipping features.
  • Bonus: familiarity with platforms like Pia, CloudRadial, Power Automate, UiPath, Azure OpenAI, or ConnectWise ecosystem.
What You Bring

As an exceptional IT professional, you bring a deep understanding of both Managed Services and the needs of mid-tier clients. You have a proven track record of delivering results by blending off-the-shelf platforms with custom-built automation and AI.

With your strong technical skills, commercial acumen, and leadership experience, you are well-equipped to drive the adoption and delivery of internal systems that reduce toil, speed up delivery, and deliver commercial value.

Success Looks Like:
  • Team performance: The team is engaged, delivers consistently, and staff turnover is low.
  • Feature adoption: At least 85% of intended users are actively using new features within 90 days of release.
  • Return on investment: Each project delivers a clear, measurable benefit within 12 months.
  • Sprint delivery: At least 85% of the planned work is completed each sprint.
Our Values

At First Focus, we prioritize keeping everyone informed, aligned, supported, and rewarding performance. We offer a competitive salary as part of a great package, flexible working arrangements, opportunities for personal and professional development, and regular social events.

We welcome applications from Neurodiverse candidates and strive to provide a supportive and inclusive environment for all employees.

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