Duty Officer
7 days ago
Job Overview
The role of an Airport Services Duty Officer is to ensure a seamless experience for customers at the airport terminal. The ideal candidate will have excellent communication skills and be able to manage multiple tasks efficiently.
Key Responsibilities:
Assisting passengers through airport facilities in a timely manner, ensuring minimal disruptions to their travel plans.
Supervising GHA staff to maintain high standards of service quality and ensure that all customer interactions are handled professionally.
Managing day-to-day operations and coordinating with airport service providers and users to achieve efficient service delivery.
Providing input and recommendations to improve daily operations, identifying areas of improvement and implementing changes as needed.
Liaising with manpower to optimize utilization and maintain staff morale and discipline, conducting regular spot-checks to ensure adequate standards are maintained.
Resolving customer problems and complaints effectively, working closely with Customer Relations to provide resolution and ensure customer satisfaction.
Conducting briefing sessions for shift and GHA supervisors, providing detailed station handling reports for the Airport Duty Manager, and maintaining petty cash custodianship.
Our Vision:
Our vision is to become the airline of choice, offering an exceptional travel experience. We strive to achieve excellence in everything we do and are committed to investing in our people and processes to drive innovation and growth.
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