Customer Operations Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

At Coregas, we deliver products and expertise to our customers with a personal touch.

This role supports our accounts, manages order processing, and analyzes cylinder stock movements.

The Customer Service Specialist plays a vital part in suggesting ways to improve operations, efficiency, and customer service for both internal and external customers.

Main Responsibilities:

  • Handle customer inquiries via phone and respond to emails regarding orders and queries.
  • Manage customer orders and ensure they are captured and scheduled for delivery on time.
  • Maintain accurate stock levels on depots' consignment stock through regular reporting.
  • Provide support to customers using handheld and Android devices to troubleshoot instrument and app functionality.
  • Follow established protocols for emergency situations and cylinder recalls.
  • Resolve order discrepancies promptly and close off all orders and invoicing daily.
  • Document customer complaints using the Feedback Tracking System (FTS).

Essential Skills and Qualifications:

  • A minimum of 5 years of experience in customer-facing roles, handling incoming calls, and responding to email queries.
  • At least 2 years of experience in a leadership position within customer service.
  • Proven experience servicing various industries.
  • Proficiency in using Enterprise Resource Planning (ERP) systems and Microsoft Office suite.
  • Excellent communication skills, with the ability to engage with individuals over the phone and via email.
  • Attention to detail and commitment to following established processes.
  • Strong team player with skills that contribute to a cohesive work environment.
  • Ability to manage time effectively in a fast-paced environment.

Benefits Package:

  • Competitive remuneration, short-term incentives, and long-term bonuses available.
  • Opportunity to participate in Recognition Awards and Education Assistance programs.
  • Access to attractive discounts from partners on insurance, new car purchases, computers, and private health insurance.
  • Ongoing career development and training opportunities.
  • Personal and professional counseling and support through the Employee Assistance Program (EAP).

  • Customer Operations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Customer Operations SpecialistLocation: Sydney, New South WalesThis advertiser has chosen not to accept applicants from your region.Job DescriptionThis is aCustomer Support SpecialistThis is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AU== Klaviyo ==Role Seniority - juniorMore about the Customer Support Specialist role at...

  • Operations And Customer Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Operations And Customer Specialist jobs in SydneyFind the Perfect Remote Job or Home-Based Business Opportunity with RemoteJobsFinder Tired of theCommute? Find Remote Jobs & Home-Based Businesses Here. CV, Cover Letter Enhancer. AI-Powered Job Search. Easy-To-Use Platform. 100k+ Fresh Remote Jobs . $30+/hr Remote Jobs . Job Search on Autopilot. 100%...

  • Customer Operations Specialist

    1 week ago

    Sydney, New South Wales, Australia Langton'S Full time

    **Company Description**LANGTONS is a luxury lifestyle brand and the fine wine market leader in Australia.Established in Melbourne in 1988 as a specialist wine auction house, LANGTONS has evolved to encompass digital auctions and retail, a wine broking service, and a private wine exchange. Working with an extensive network of winemakers, negociants and...

  • Advisor, Customer And Business Care Implementation

    1 week ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Advisor, Customer and Business Care Implementation****SNSW Grade**:7/8**Employment Type**:Ongoing, Full-time**Location**:Gosford, McKell or Parramatta with 2-3 days in office as per DCS directive.**This role sits in the newly established Customer Care & Business Bureau directorate, within the Frontline Operations Team.*****About the team**The Advisor,...

  • Freight Customer Operations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

    Key Roles and ResponsibilitiesAs a high-value customer operations specialist, you will be the strategic liaison for complex client accounts.Primary responsibilities include:Serving as the primary point of contact for high-value or complex customer accounts.Leading customer engagement, addressing queries and concerns with a solutions-focused...

  • Customer Operations Specialist

    7 days ago

    Sydney, New South Wales, Australia Evercommerce Full time

    Timely has come a long way since our inception in 2011. We serve over 20,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. We're part of the wider EverCommerce ecosystem and exist to simplify and empower the lives of business owners.**This is where you come in**We've barely scratched the surface of...

  • Customer Service Operations Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeOperational Full time $100,000 - $120,000

    Job Title: Customer Service Operations SpecialistJob Description:The role of the Customer Service Operations Specialist is to ensure seamless daily operations of the customer service centre, meeting goals across various channels. This involves monitoring and driving adherence to schedules, ensuring sufficient resources to meet customer demand, and adjusting...

  • Customer Service Specialist

    1 week ago

    Sydney, New South Wales, Australia Specialty - Operations Support Full time

    **About Us**Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.United behind a common purpose of 'Creating a more sociable future together',...

  • Customer Service Operations Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeOperations Full time $39,440 - $60,520

    Job OpportunityWe are seeking a highly skilled Customer Service Operations Specialist to join our team. This role is responsible for managing customer relationships, resolving issues, and ensuring timely completion of work orders.About the RoleThis is an exciting opportunity to work in a dynamic environment where you will be part of a collaborative team that...

  • Customer Operations Manager

    4 days ago

    Sydney, New South Wales, Australia Helpsystems Full time

    **RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY**As a Customer Operations Manager you will supervise a team of Renewal Specialists, Customer Operations Specialists, Customer Success Managers and Account Specialists. Identify areas for process improvement, and work with team leadership to document and implement the changes. This role requires...