IT Support Specialist
2 weeks ago
At Programmed, our passion is putting you first. We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.
Role OverviewWe are seeking an experienced IT Support Officer to join one of our Global Partners in Perth. As a member of the technology team, you will be responsible for providing exceptional technical support to our clients.
Job Description- Act as the initial point of contact for global technology-related issues, providing first-contact triage, effective troubleshooting, and resolution or escalation to relevant support teams.
- Log calls in the ticketing system and update calls as action is taken.
- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Investigate, diagnose, and solve computer software and hardware faults.
- Maintain polite and courteous relations with customers and business support at all times.
- Strive to excel by meeting or exceeding Service Level Objectives in a high-paced environment.
- Minimum 3 years of providing outstanding technical and customer support experience at an enterprise level.
- ITIL v4 foundation (minimum).
- MTA: Windows Operating System Fundamentals (required).
- Ability to provide resolution on first call through extraordinary troubleshooting capability.
- Strong time management skills and ability to work to tight deadlines.
Around $60,000 per annum, based on industry standards.
How to ApplyIf interested in this role, please submit your application today.
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