Customer Service Representative

6 days ago


Port Melbourne, Australia Rentokil Initial Full time

We are looking for a skilled Customer Service and Sales Professional to join our team in Port Melbourne. As a key member of our Customer Service team, you will be responsible for providing exceptional phone and email support to our customers, promoting our products and services, and resolving customer queries efficiently.

The ideal candidate will have experience working in customer service or call center environments, be proficient in verbal and electronic communication, and possess problem-solving skills. They will also be able to work calmly under pressure, multitask, and support their colleagues in a team environment.

We offer a strong work-life balance culture, an Employee Assistance Program, discounted Pest Services, an Employee Referral Program, and employee cash incentive programs and bonuses. As a member of the Rentokil Initial team, you will have access to a wide range of learning and development programs to enhance your skills.

Key responsibilities include receiving inbound calls and email inquiries, making outbound calls to promote our products and services, resolving customer queries, scheduling pest services, converting incoming inquiries into sales opportunities, liaising with colleagues, meeting calls and internal sales targets, and maintaining databases.

Perks and benefits include a strong work-life balance culture, an Employee Assistance Program, discounted Pest Services, an Employee Referral Program, and employee cash incentive programs and bonuses.



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