Building Community and Leading Excellence

5 days ago

Canberra, ACT, Australia beBeeLeader Full time $100,000 - $130,000

Clubhouse Manager Role Summary

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This position is responsible for leading the clubhouse operations and managing a team of professionals.

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The ideal candidate will be an experienced leader with excellent communication and interpersonal skills, as well as a strong ability to manage multiple priorities and work collaboratively in a fast-paced environment.

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Key Responsibilities:

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  • Nurture a Thriving Team Culture">
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    • Conduct regular check-ins with direct reports and facilitate open communication among team members.">
    • Support learning and development opportunities for the team and ensure employee satisfaction and retention.">
    • Ensure accurate and timely metrics are available to measure team performance.">
    • Facilitate training on new systems and procedures when required.">
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  • Community Management and Member Experience">
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    • Develop community initiatives that foster connections between members.">
    • Oversee events to provide a balance of topical, charitable, and member-related activities.">
    • Deliver exceptional customer experiences that encourage positive word-of-mouth referrals.">
    • Work closely with the team to align the clubhouse with national experience standards.">
    • Manage billing processes and address member complaints in accordance with company policies and agreements.">
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  • Member Retention & Development">
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    • Take ownership of member retention metrics and implement initiatives to improve occupancy rates and reduce churn.">
    • Collaborate with the General Manager to convert sales and achieve sales targets.">
    • Lead weekly clubhouse tours and special guest tours.">
    • Liaise with the Marketing team to ensure effective marketing and sales strategies.">
    • Manage member accounts, including check-ins and renewal negotiations.">
    • Identify new business development opportunities through networking events.">
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  • Clubhouse Operations">
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    • Provide feedback on current systems and procedures to enhance company effectiveness and member experiences.">
    • Supervise member movements and ensure a high-quality experience for members.">
    • Manage building operations to maintain the highest level of member satisfaction.">
    • Maintain relationships with contractors, building management, and landlords.">
    • Recommend repairs, maintenance, or updates for the clubhouse.">
    • Analyze Zendesk tickets to resolve issues within the clubhouse.">
    • Implement safety plans, such as fire and emergency procedures.">
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  • Manage Clubhouse Performance">
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    • Monitor monthly clubhouse P&L and ensure revenue targets and EBITDA are met or exceeded.">
    • Complete month-end P&L audit reports for the General Manager.">
    • Manage clubhouse expenses and ensure budget compliance.">
    • Assist with budget preparation and coordinate variance statements.">
    "],

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