Customer Service Team Lead

2 days ago

Adelaide, South Australia beBeeCustomerService Full time $68,000 - $84,000
Lead the Way in Customer Service

This role offers a unique opportunity to make a meaningful impact in the lives of individuals seeking support.

Your key responsibilities will include:

  • Mentoring and coaching a team to deliver exceptional customer service.
  • Monitoring processes to ensure accurate and timely service delivery.
  • Serving as a first point of escalation to maintain quality and responsiveness.
  • Collaborating with stakeholders to foster knowledge sharing and team readiness.
  • Fostering a positive team culture grounded in empathy, support, and inclusion.

To thrive in this role, you will need:

  • Proven experience leading customer service teams, ideally in a contact centre environment.
  • A strong ability to coach, motivate, and manage performance.
  • Exceptional communication and interpersonal skills.
  • Proficiency in Zendesk or similar software, Salesforce, and Microsoft Office Suite.
  • A track record of delivering high-quality customer service.

We value diversity and are committed to creating an inclusive workplace where everyone feels they belong. If you require any accommodations to fully participate in our recruitment process, please let us know.

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