IT Support Specialist

1 month ago


Lidcombe, Australia 'COS Full time
About COS

COS is a leading Australian business that provides innovative solutions to keep Australian workers, patients, and students healthy, safe, and productive. With a strong commitment to social responsibility, COS offers a unique opportunity for individuals to join a talented team that shares a passion for delivering exceptional service.

Job Summary

We are seeking an energetic and customer-focused IT Support Officer to join our team. As a key member of our IT Helpdesk, you will provide Level 1 technical support to internal and external stakeholders, ensuring seamless delivery of our services.

Key Responsibilities
  • Provide technical support for IT systems, ERP modules, and Windows, Mac, and Mobile systems.
  • Support onsite and remote customers through multiple channels, ensuring timely resolution of issues.
  • Log, escalate, track, and resolve issues efficiently, maintaining high attention to detail and customer service standards.
  • Provision, configure, and maintain hardware, ensuring optimal performance and reliability.
  • Provide after-hours support on a rotating roster, demonstrating flexibility and adaptability.
Requirements
  • Strong communication and customer service skills, with excellent phone manner and attention to detail.
  • Strong troubleshooting skills, with the ability to prioritize and manage multiple tasks concurrently.
  • Self-motivated and eager to learn, with a minimum of 6 months experience in a similar role.
  • Essential technical skills include Microsoft Windows Desktop Environment, Active Directory, and Office 365 Suite, including Microsoft Teams.
  • Non-essential technical skills, but a plus, include Jira ServiceDesk, Manage Engine, and exposure to ERP platforms.
What We Offer

COS provides a dynamic and supportive work environment, offering competitive remuneration, flexible hybrid workplace, and access to ongoing training and career development programs. Join our team and be part of a socially responsible organization that prioritizes employee well-being and community involvement.



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