IT Support Specialist
4 weeks ago
COS is a leading Australian business that provides innovative solutions to keep Australian workers, patients, and students healthy, safe, and productive. With a strong commitment to social responsibility, COS has given back over $20 million to the community through the Lyone Foundation.
Job SummaryWe are seeking an energetic and customer-focused IT Support Officer to join our team. As a key member of our IT Helpdesk, you will provide Level 1 technical support to internal and external stakeholders, working closely with our team to deliver exceptional service.
Key Responsibilities- Provide technical support for IT systems, ERP modules, Windows, Mac, and Mobile systems
- Support onsite and remote customers through multiple channels
- Log, escalate, track, and resolve issues in a timely manner
- Provision, configure, and maintain hardware
- Provide after-hours support on a rotating roster
- Strong communication and customer service skills
- Excellent phone manner and high attention to detail
- Strong troubleshooting skills and ability to prioritize tasks
- At least 6 months of experience in a similar role
- Essential technical skills: Microsoft Windows Desktop Environment, Office 365 Suite, ITIL Foundation
- Flexible hybrid workplace
- Competitive remuneration with excellent bonus scheme
- Generous Reward and Recognition programs
- Access to ongoing training and career development programs
- Access to free Mental Health programs
Please follow the instructions on the application page regarding your Work History, Education, and Qualifications. You can include a Cover letter and Resume to give us an overview of your previous relevant experience.
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