Implementation Specialist

1 month ago


Lidcombe, Australia 'COS Full time
About the Role

We are seeking a highly skilled Implementation Specialist to join our team at COS, a leading provider of business solutions. As an Implementation Specialist, you will play a critical role in executing projects for the onboarding of new and existing customers.

Key Responsibilities
  • Oversee the entire implementation process from project initiation to acceptance, ensuring seamless execution and timely delivery.
  • Work closely with customers to understand their procurement needs and provide tailored solutions.
  • Communicate effectively with customers on billing, accounts payable, purchasing, and delivery processes.
  • Identify and resolve project issues, ensuring customer satisfaction and project success.
  • Assist with customer inquiries and provide exceptional support.
Requirements
  • Proven experience in managing customer onboarding and implementation processes.
  • Excellent communication and interpersonal skills, with the ability to interact with customers at all levels.
  • Strong project management skills, with the ability to multitask and prioritize tasks effectively.
  • Commercial acumen and the ability to think creatively to provide solutions that meet customer needs.
About COS

COS is a growing business that services many of Australia's most well-recognized companies and government agencies. We are a socially responsible organization that provides equal employment opportunities to a talented and diverse team of passionate people. Our 6 core values - Passionate, Results Driven, Innovative, Self Reflective, Family, and Service Excellence - guide our business culture and commitment to professionalism with heart.

We are proud to give back to the community through the Lyone Foundation, which has supported Australian charities with over $20 million in donations. Join us in our mission to keep Australian workers healthy, safe, and productive.



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