Effective Customer Problem Solver

2 weeks ago

Hobart, Tasmania, Australia beBeeCustomerResolution Full time $55,000 - $85,000

The Customer Resolution Expert is responsible for resolving complex customer issues through negotiation and case management.

Key Responsibilities:

  • Exercise independent judgement to provide effective communication and resolve escalated customer queries.
  • Provide quality and accurate information when handling customer enquiries, including concise notes of customer contact.
  • Take ownership and keep the customer informed of the progress of resolution efforts within required time frames.
  • Identify customer needs and promote relevant products and services to suit those needs.
  • Liaise with other areas of the business and key stakeholders to source resolutions for customers.
  • Achieve individual targets in line with KPI requirements.

Requirements:

  • Contact centre experience and/or telecommunications experience is beneficial.
  • Proven attention to detail, excellent communication skills, and a strong customer resolution focus are essential.
  • Ability to think outside the box and provide creative solutions that adhere to company policy and procedures.
  • Strong Microsoft Office skills and excellent verbal and written communication skills.
  • Empathetic in manner, able to accurately identify customer needs and provide appropriate information or resolutions.

Benefits:

  • Flexible hybrid working arrangement.
  • 'Stay Connected Mobile' – Access to a free mobile plan.
  • 'Stay Connected NBN' – Access to a free NBN 100 plan.
  • Access to LinkedIn Learning and Vodafone Learning platforms.

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