Senior Client Partner

1 day ago


Docklands, Victoria, Australia Link Group Full time
Job Title: Senior Client Partner

Overview:

The Senior Client Partner is a senior relationship management role responsible for developing and maintaining strategic relationships with key clients. This role reports to the General Manager – Client Partnerships Australia and requires close collaboration with the GM to develop a comprehensive engagement framework and account management plan for each client.

Key Responsibilities:

  • Strategic Focus:
    • Develop and implement strategic account plans to drive client satisfaction, service quality, and risk management objectives.
    • Work with the General Manager and senior stakeholders to identify and develop strategic opportunities for both the client and Link Group.
    • Accountable for assigned strategic programs to drive client and Link Group strategic objectives and initiatives.
    • Represent the client within Link's strategic planning and business development forums.
  • Operational Management:
    • Manage and build key stakeholder relationships with clients to understand and meet satisfaction, service quality, and risk management expectations.
    • Develop and manage relationships at senior management level with clients.
    • Identify opportunities to strengthen the relationship between the client and Link Group.
    • Maintain a comprehensive understanding of client contracts and associated agreements.
    • Maintain and grow client revenue through contractual revenue streams and new product and service opportunities.
  • People Leadership:
    • Role model Link Values and foster a customer-first attitude in all interactions with external and internal stakeholders.
    • Act as a senior leader within the Client Partnership Team and develop/improve staff engagement.
    • Work collaboratively with Link's operational, project, and technology teams to deliver client outcomes.
    • Attend and present to internal and external boards, forums, and events on strategic and operational matters.

Requirements:

  • Degree qualified in Business, Consulting, Commerce, or related field.
  • 7+ years of professional experience working in large and complex environments.
  • Experience in superannuation/financial services industry with at least 5 years in a management or leadership role.
  • Strategic growth and business development experience gained in financial services.
  • Exceptional relationship, stakeholder management, sales management, negotiating, and influencing skills.
  • Competent proposal writing and financial deal structuring skills.
  • Working knowledge of Link Group products and systems.
  • Knowledge of compliance and legislation applicable to superannuation.


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