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Claims Service Manager
2 months ago
About the Role:
We are seeking an experienced Claims Service Manager to join our team at Allianz Popular SL. As a Claims Service Manager, you will be responsible for driving business strategy and overseeing the delivery of claims services to clients to maximize financial objectives and ensure internal and external compliance benchmarks are met.
Key Responsibilities:
- Set the strategy and direction for the claims team to develop an annual business plan and deliver on claims targets and profitability objectives.
- Establish a strong team culture in people management and performance and service delivery to enhance the company's position as a leading workers compensation insurer.
- Support direct managers and line managers to engage staff to create a supportive and productive workforce displaying diversity and flexibility.
- Ensure operational efficiency of all divisions and meet budget objectives for running of claims and operations.
- Lead claims programs that support customer centricity, developing key relationships and partnerships with our customers, intermediaries, and the Regulator to achieve current and future contractual obligations.
- Work with the local and national leadership teams to grow the brand and profile of the company's Personal Injury division.
- Play a critical role in the senior management team in supporting cross divisional programs and providing key strategic and innovative solutions to achieve scheme and business goals.
- Champion a customer-centric culture through proactive relationship agreement with key Agency contacts and operational management and high-level customer services focus, including prompt identification and resolution of Agency issues, whilst at the same time ensuring that all practices meet contractual, legislative, and business requirements.
About You:
- Extensive experience in Workers Compensation or Personal Injury Claims Management.
- Extensive experience in people leadership.
- Understanding laws, rules and, legislation governing workers compensation.
- Demonstrated evidence of ability to partner effectively with business leaders and establish strong professional relationships across the enterprise.
- Ability to lead strategic planning activities to set financial and service objectives.
- Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence.
What We Offer:
- Be part of a team that's open-minded, supportive and genuinely focussed on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
