Customer Success Associate

6 days ago


Oakleigh East, Victoria, Australia 13cabs Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Success Specialist. This is an exciting opportunity for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer experiences.

The successful candidate will be responsible for providing high-level customer service to account customers, demonstrating a deep understanding of their business needs, and addressing queries in a timely and professional manner. They will also play a key role in growing bookings and network revenue by enhancing customer experience and service in specialized mobility.

  • Provide exceptional customer service to account customers, ensuring timely resolution of queries and issues.
  • Develop a strong understanding of customer's business needs, identifying opportunities to enhance customer experience and drive revenue growth.
  • Maintain relationships between external stakeholders, fostering a culture of collaboration and partnership.

About You

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike. You will also need to demonstrate a proactive and flexible approach, with a willingness to adapt to changing priorities and deadlines.

  • You hold a high school certificate or equivalent qualification.
  • You have excellent listening and problem-solving skills, with the ability to put yourself in others' shoes and understand their concerns.
  • You are a goal-oriented individual who can develop plans, anticipate obstacles, and coordinate activities with others to achieve objectives.

What We Offer

In return for your hard work and dedication, we offer a competitive salary of $60,000 - $80,000 per annum, depending on experience. Additionally, you will enjoy a range of benefits, including [insert benefits here].

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, please submit your application.



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