Contact Centre Service Specialist

1 week ago

Canberra, ACT, Australia beBeeCustomerService Full time $99,000 - $123,000
Job Profile:

The APS 5 Contact Centre Officer is a key role in delivering exceptional customer service experience across multiple channels.

This position involves developing and maintaining relationships with various stakeholders, collecting and analyzing data to inform business decisions, and ensuring high-quality services are delivered to end-users.

Key Responsibilities:
  • Manage financial aspects of the Contact Centre, including recoveries and accruals
  • Collaborate with business partners and customer service teams to implement changes to services
  • Identify opportunities to improve services and lead continuous improvement initiatives
Essential Capabilities:
  • Drive excellent customer service delivery in a dynamic environment
  • Communicate effectively in verbal and written form, with attention to detail
  • Analyze and report performance data and metrics
  • Work independently and collaboratively with others

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