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Senior Roster Coordinator

3 weeks ago

Newcastle, New South Wales, Australia beBeeAdministration Full time $63,000 - $84,000

Scheduling and Administration Lead Job Description

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This role is a key position in our team, responsible for overseeing the scheduling and administration of participant services. We are seeking a highly organized and effective individual to join our Community Aged Care team in the Hunter region.

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As Scheduling and Administration Lead, you will be responsible for:

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  • Ensuring accurate and efficient scheduling of participant services, including replacement and leave coverage.\
  • Developing rosters for Care Partners and providing assistance and relief in coordinating rosters for all regions as required.\
  • Maintaining client information and system data on a day-to-day basis.\
  • Consulting with stakeholders to ensure effective communication with the team and external suppliers in all aspects of service delivery.\
  • Preparing data and reports for individual programs as required by the Care Partner/Community & Home Care Manager.\
  • Assisting with the induction of new staff and scheduling buddy shifts and establishment of new roster.\
  • Managing client management and rostering systems, ensuring high level data entry accuracy and attention to detail.\
  • Collaborating with the team to prioritize and maintain a high standard of work under sustained work pressures.\
  • Previous experience with overseeing a team, demonstrating excellent interpersonal and communication skills.\
  • Cert III or IV in Administration or Business, current NDIS check, and National Police Check (consideration given to reported outcomes).\
  • Demonstrated skills and experience in client management and rostering systems, strong computer literacy skills, including word processing, desktop processing, databases, and spreadsheets.\
  • Excellent ability to work effectively as a team member and individually, prioritizing tasks and maintaining a high standard of work.\
  • High level of data entry accuracy with attention to detail and previous experience with overseeing a team.\
  • Strong computer skills, client management experience, and excellent communication skills.\
  • Ability to prioritize and maintain a high standard of work under sustained work pressures and meet deadlines.\
  • Knowledge of Anglican Care's functions and key staff to enable the correct forwarding of customer enquiries.\
  • Able to interact and communicate effectively with peers, participants, their families, and all other customers.\
  • Ability to undertake project work under supervision of managers where appropriate.\
  • Competent in using Client Management Systems and database software.\
  • Proficient in managing client relationships and resolving issues promptly.\
  • Aware of confidentiality requirements and maintain discretion at all times.\\