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Executive Venue Director

2 months ago


Gold Coast, Queensland, Australia The Star Ent Group Full time
{"title": "Venue Manager", "description": "Lead a Team of Hospitality Professionals

As a Venue Manager at The Star Ent Group, you will be responsible for the day-to-day operation and effective management of a dynamic team in our premium restaurants. Your expertise in food and beverage service will drive exceptional guest experiences and revenue growth.

Key Responsibilities:
  • Manage the operational requirements of the venue and provide leadership and direction to the team.
  • Lead the selection, training, and development of team members to ensure timely recruitment and career growth.
  • Maintain a guest focus in all services, ensuring that guest service delivery is effective and efficient.
  • Assist with the development and implementation of business plans for the venues.
  • Implement strategies to increase repeat guests and positive guest experiences.
  • Communicate and implement policies and procedures to ensure quality service standards are maintained.
  • Ensure the department is compliant with policies, procedures, including Liquor Licensing, WH&S, and Food Safety.
What We're Looking For:
  • Extensive Food and Beverage leadership experience within a high-end venue.
  • Ability to identify and drive additional revenue and business opportunities.
  • Ability to communicate effectively with a diverse range of guests and team members.
  • Strong stakeholder management experience, people leadership, and team engagement skills.
  • Highly organized, accountable, and eager, with a high attention to detail.
  • Accreditation in Responsible Service of Alcohol – RMLV/Approved Manager an advantage.
About You:

With your exceptional leadership and hospitality management background, you will take pride in ensuring a safe and unforgettable experience for our guests. Your ability to work collaboratively with a large and diverse team will set our Signature Dining Team up for success.

What We Can Offer:
  • Up to 30% staff discounts across our award-winning venues at all 3 of our world-class properties.
  • Discounted parking available.
  • Free meal on shift with a new menu every day.
  • Lifestyle and wellbeing discounts.
  • Career development, training, and courses via The Star Academy.
  • Generous Paid Leave for primary and secondary carers.
  • Excellent growth opportunities both personally and professionally.
  • Groupwide Diversity and Inclusion focus areas including LGBTQI, Multicultural, Gender, and Indigenous.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

At The Star, we are committed to creating a diverse, equitable, and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities.

The Star was awarded WGEA Employer of Citation for Gender Equality and has been recognized as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

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