Venue Operations Manager
1 month ago
We are seeking a highly skilled and experienced Venue Manager to join our team at The Star Gold Coast. As a leader, you will be responsible for delivering exceptional experiences for our guests and team members.
Key Responsibilities- Manage day-to-day operations of Garden Kitchen & Bar, ensuring exceptional guest experiences.
- Oversee team member-related initiatives, including coaching, development, engagement, succession planning, and retention.
- Plan and execute bespoke events in line with guest experience strategy, leveraging F&B supplier partnerships.
- Review and analyze daily operational needs, maintaining beverage, labor, product, and expenses within budget.
- Lead and motivate the team to deliver guest experiences in line with our service culture.
- Monitor team member performance on the floor with a hands-on approach.
- Provide recommendations for guest, team, operational, or compliance improvements.
- Awareness and implementation of compliance and duty of care operational requirements, such as Responsible Service of Alcohol.
- Permanent, full-time role with competitive salary packaging and bonus structure.
- Paid leave entitlements, including annual and personal leave.
- An organization that values diversity, teamwork, and bringing your best self.
- 30% off our Food & Beverage venues, plus amazing discounts across our properties.
- FREE meal each day in our Employee Dining Room.
- Career growth and stability, as our Food & Beverage team is projected for growth over the next 5 years.
- The Star has been awarded the WGEA recognition as Employer of Choice for Gender Equity.
- Extensive venue management experience in high-end restaurants, executive lounges, or bars.
- A hands-on operational approach and a passion for developing your career within hospitality.
- Outstanding standards, professionalism, and a commitment to guest service.
- A passion for service – someone who loves to build rapport with regular guests.
- Confidence to lead a large and diverse team (150+ TMs) that provides 24/7 service.
- A proactive approach to problem-solving and attention to detail skills are highly regarded.
- A transparent, thoughtful, and consistent approach to team communications.
- Accreditation in Responsible Service of Alcohol.
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